Optometrist Renewal 2013

 FOR PRINTABLE INSTRUCTIONS CLICK HERE

Colorado Optometrist licenses expire on March 31, 2013 and it is now time to renew your license to keep it in a current status until March 31, 2015. To renew your license, please follow the step-by-step instructions:

1. Be Prepared—Gather needed documents or information, and set aside at least a half hour of fairly relaxed and uninterrupted time to focus on your renewal. After reading all the steps detailed below, go to www.dora.colorado.gov/professions/onlineservices. Or go to the bottom of the renewal webpage and open the link that says “Now click here to go directly to online renewal.” It is a good idea to print this page and use it as a reference while you are renewing your license.

2. ***ACTIVE status licensees ONLY, Inactive licensees skip to step 3.

Healthcare Professions Profile—This requirement is new to the Optometrist renewal for 2013. All Optometrist licenses in Active status are required to submit and keep a Healthcare Professions Profile updated ("Healthcare Profile").

• To create your Logon ID in the HPPP system, click on "Create Logon ID" at www.dora.state.co.us/pls/cproweb/CPRO.Logon. (This Logon ID will not be the same as your User ID in the Online Services system; you must create an account in each system. If you have previously created a Logon ID in the HPPP system and have forgotten it, use the "Password Finder" function.)

• Click on "Create Logon ID" on the left side of the page. You will be prompted to enter the last 4 digits of your social security number, and then enter 2 of the following: last name, birth date and/or your professional license number (not your driver's license number). Next, you will be prompted to create a Logon ID and password. Passwords are case sensitive and must be between 6 and 20 characters, contain at least one capital letter, at least one number and at least one special character such as: ! ? @ # $ % *. An example is: RN1234!

• After you create your Logon in the HPPP system, log in and click on "New Profile." Answer the questions as prompted; click on "Next" to move to the next question. To add additional fields for "Yes" answers, click on "Save" and enter additional information. Click on "Done" when complete.

• Follow the prompts and then click on "Submit" to submit your Healthcare Profile. After you submit your Healthcare Profile, you can click on the message in red at the bottom of the page to go to the Online Services system.

• If you answer "Yes" to questions such as disciplinary actions, surrender of DEA registrations, felony criminal convictions, malpractice refusals, etc., you will be directed to send copies of final documentation to the HPPP office within 30 days of submitting your Healthcare Profile. Per section 24-34-110, C.R.S., this final documentation will be scanned into your profile and viewable by the public.

3. Online Services—Our new Online Services system was implemented July 1, 2012 and all users must register a new account. From this account, you can update your contact information, obtain information about your license and finish the renewal of your license.

• Click "Register" at www.colorado.gov/dora/licensing/Default.aspx to create your new online account.

• Click “Next” to register as an INDIVIDUAL. You will then be asked to enter your social security number and last name. Then click “Finish.”

•The User ID field will be populated with the User ID that is assigned to you. Please write down this User ID for use in the future. You can change this User ID at this time if you wish. To do so, delete the existing User ID that the system created and enter the User ID you would like and write it down for future use.

• Next, create a password, answer security questions and click "Create Account." Please write down this password. You may select from the optional questions provided in the dropdown that will best suit your memory. These questions are used in the event that you forget your password in the future.

4. Verify Email Address—To complete the registration of your account, you will have to verify your email address.

• Once you are logged in, click on "Generate Email.” An email will be sent to the email address shown on the screen. Only click this button once. Multiple clicks will invalidate each previous email sent to you and you will have to click the link in the most recent email.

• Go to your personal email account and open the email that was just sent to you from our system. It will come from
 no-reply@www.colorado.gov (be sure and check your spam or junk folder).

• Open the email you just received and click on the address link in the email (or copy and paste it into your address bar/web browser). This will take you back to our system which will validate your email.

5. Update Contact Information—After your email is validated, you can update your address of record.

• On the left side click on "Update Your Contact Information," click "Continue" or “Start.” Then enter your new address, click “Next” and when done click on "Finish."

6. Renew Your License—When you have finished all of the steps above, you will then click the link on the left side titled "Complete License Renewal."

• On the left side, click on "Complete License Renewal." (If you have not completed all of the steps above, you will receive an error message. If you receive an error message, please follow the prompts to complete any outstanding steps and then return to "Complete License Renewal.")

• Click on "Start" or "Continue" by the appropriate license type.

7. The Mandatory Renewal Questionnaire— Answer ‘Yes’ or ‘No’ to questions 1-5.

• If you answer YES to any of these questions, follow the instructions regarding contacting the Board with a detailed explanation and a copy of this questionnaire.

• Select option A or B for the ATTESTATION in number 6. Click “Next.”

• Review your answers, if you need to change any click on “Previous.”

• When you have completed all renewal steps, click on "Add to Invoice" at the bottom of the screen.

8. Pay Invoice—After you have completed the renewal steps for all license types and added each license type to be renewed to the invoice, you will be able to pay for your renewal. At this point, two red buttons "Pay Invoice" and "Print Invoice" will appear on the upper right side of the screen. Your Invoice Summary will also be displayed. (If you want a copy of your invoice, click on "Print Invoice" before you click proceed to pay.)

• Click on the "Pay Invoice" button in the upper right corner.

9. You will pay for your renewal using our secure payment system. You must pay by Credit Card (Visa, Master Card, Discover, American Express), by Debit Card (as long as it bears the Visa or Master Card logo) or by Electronic Check (eCheck) by using your bank routing number and checking account number.

10. After entering your credit card/eCheck information and clicking "Continue" you will enter the appropriate billing information. Make sure to complete all required fields and click "Continue." Note: The required fields are designated by a red asterisk.

11. You will then be able to review/verify your payment information on the following screen. If you need to make any changes/updates you can click the "Edit" button in the corresponding section. If all information is correct, click the "Agree/Continue" button at the bottom of the page to complete the transaction.

•If you enter your email address in the payment billing section, you will receive a receipt by email (be sure that the email address, support@www.colorado.gov, is added to your approved senders list to receive email confirmation; also check your spam folders). This will complete your transaction.

•While the payment is being processed, you will see a blue progress bar. Please do not click on anything until this screen closes automatically.

12. Once complete, you will be returned to your Online Services account.

• You can confirm that your renewal was processed and payment was received by looking up your license on the “My User Information” tab in your account. Here, you can see that your license expiration date has been updated. If your license still has an expiration date of this year, your renewal is not complete.

•IMPORTANT: You must confirm that payment was received for your renewal to be complete. You will need to check your account for a new expiration date in the "Current Information" tab. If your dates did not update, return to the "cart" in the upper right hand corner of your account to complete payment. Your license is not renewed until payment is complete. You must reinstate if you exceed the 60 day grace period.

13. You will receive your renewed wallet license card by mail within approximately 7-10 days. To verify your new expiration date, you can select the "My User Information" tab or “My Licenses” tab. You can print this page for your records.

If you have any questions about renewals, including renewal requirements, expiration date questions, status change requests, etc., please email the Office of Support Services at the following address: dora_dpo_renewalline@state.co.us or call 303-894-2984.

If you experience technical issues when renewing online, including computer troubleshooting, system access, etc., please email the System Support Unit at the following address: dora_dpo_onlinelicenses@state.co.us or call 303-894-2421.

During the licensing process, the Division asked whether you have ever been disciplined in any state, arrested, charged, convicted or pled guilty to a crime. After initial licensure, all licensees have a duty to report subsequent felony convictions and disciplinary actions. Some must also report misdemeanors related to the specific practice. Failure to disclose could constitute grounds alone for revocation of your license.

Licensure is a privilege, not a right. In order to obtain and retain the privilege, you must be completely honest. The Division conducts audits of its licensing database against several criminal and national disciplinary databases, which allows the Division to track subsequent criminal conduct and disciplinary actions after initial licensure.

An arrest, disciplinary action or subsequent criminal conviction does not mean an automatic revocation of your license. The board or program will look at the facts surrounding the criminal conduct and disciplinary action to determine whether you are still fit for licensure. Your license will not necessarily be revoked if you have been disciplined, arrested, charged or convicted, but your license will most likely be revoked if you fail to disclose it.

To read the current issue of the 2013 Board of Optometry newsletter that includes detailed information about the program and more.........click here.