File a Complaint
A regulatory board CANNOT:
- Require any individual or business to refund money;
- Provide civil types of remedies such as filing lawsuits for damages;
- Provide legal advice.
You may wish to consider other resources such as the Better Business Bureau, small claims court, Attorney General's Office of Consumer Affairs, District Attorney's Consumer Affairs Offices, or Legal Aid Centers.
How do I file a complaint?
- Read the Advisory Notice to Complainants.
- Complaints to the Division of Professions and Occupations can now be submitted online. To file a complaint, access our Online Services, then use the link on the left hand side labeled "File a Complaint". Click here to access our Online Complaint System.
- If you would like to submit via hard copy complaint form, please download, complete and submit to the Division the appropriate form listed below:
- Anonymous complaints are accepted but consumers are encouraged to submit the complaint with their personal information. If an anonymous complaint is received with insufficient information the Board or Program may have to discard the complaint
Tips for Submitting a Complete Complaint:
- Complete all required fields.
- Provide as much information as possible and answer all questions as completely as you can.
- Scan an upload any documentation that is relevant. Or if you choose to mail the documentation separately, please check the box for mailing documentation. Please make sure to mail the documentation within 7 days to the attention of the appropriate board/program to: 1560 Broadway, Suite 1350, Denver, CO 80202.
- The Division considers all complaints important. If information provided with the complaint is insufficient for the Division to move forward with the complaint (i.e. lacking records or documents referenced in the complaint), the Division will notify you and hold the "incomplete complaint" for 30 days awaiting the supplemental information. After which, if additional information is not received, the complaint may be discarded by the Division.
Complaint Review Process:
What happens when you file a complaint?
- The complaint will be reviewed to determine whether a violation of a law or regulation may have occurred.
- If the complaint indicates a probable violation, the complaint will be processed.
- The complaint may be resolved by the board/program or investigated further. Such investigations may include a referral to the Office of Investigations.
- The individual you filed the complaint against will typically be provided with a copy of the complaint and all other documentation you submitted.
Why is a complaint dismissed?
- There is no jurisdiction. This means the complaint may be outside of the powers of the board/program, as defined by the legislature.
- There is insufficient evidence to support a violation of the practice act (or law/regulation)
NOTE: Some boards/programs may also dismiss a case with a Confidential Letter of Concern. This means the board/program does not think that a violation occurred, but is still concerned about the practice of the licensee and may direct the licensee to address specific issues.
If the board/program finds a violation has occurred, what happens next?
The board/program may:
- Issue a Letter of Admonition (a public reprimand in the form of a written letter)
- Refer it to the Office of Expedited Settlement
- Put the individual on probation
- Require the individual to participate in continuing education
- Issue a fine
- Suspend a license
- Revoke a license
- Table it while more information is gathered by staff for later presentation or to wait the outcome of criminal or civil litigation
- Refer it directly to the Attorney General, who acts as the board/program lawyer, so legal action can be taken.
- Other disciplinary actions
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