The Colorado Division of Housing (DOH), Housing Technology and Standards Section (HTS), is the designated State Administrative Agency for the U.S. Department of Housing and Urban Development (HUD) and provides consumer complaint services concerning HUD Manufactured Housing to Colorado households. In addition, the HTS Section provides consumer complaint services for the Manufactured Housing Installation Program, the Dealer Registration Program, Factory-Built Residential Program and Factory-Built Non-Residential Program.
The DOH Housing Technology and Standards Section receives approximately twenty consumer complaints annually with an average resolution time of forty-five days from the time of the receipt of the complaint. All complaints are processed in the order they are received.
Colorado law requires the registration of persons engaged in the business of selling manufactured homes and includes escrow and bonding requirements. A list of the registered manufactured home dealers in Colorado can be found through the Manufactured Home Dealer Registration Program. Colorado law does not require licensing or bonding for manufacturers.
How to Submit a Complaint
Consumers who are experiencing difficulty getting problems resolved regarding any aspect of their manufactured housing may contact the HTS Section Consumer Complaint line at 303.866.4616 to request assistance.
All complaints are submitted as follows:
1. Written Requests
All complaints must be submitted in writing to the DOH Housing Technology and Standards Section. Submissions may be sent by mail to:
Colorado Division of Housing
Housing Technology and Standards Section
1313 Sherman Street, #321
Denver, Colorado 80203
E-mail complaint submissions are also accepted. Email complaint submissions may be sent to:
2. Submission Information
All complaint submissions shall include:
3. DOH Process
The DOH Housing Technology and Standards Section completes the following:
In some cases, civil and/or criminal prosecution may provide recourse for unlawful practices.
4. Manufacturer and Dealer Response