Technical, Managerial and Financial Tools

Technical Tools: Distribution System, Drinking Water Regulations, Operator Training and Certification, Water Rights
Managerial Tools: Asset Management, Capital Improvement Plan (CIP), Computer Email and Internet Applications, Cross-Connection Control Program, Emergency Response Plan, Employee Management and Performance, Job Descriptions and Organizational Chart
Master Plan, Operations and Maintenance (O&M) Manual, Public, Customer, and Regulator Relations, Record Keeping, Source Water Protection Plan, Water Board/Oversight Trai
Financial Tools: Budget, Cash Flow Analysis or Financial Plan, Cost of Service Study, Financial Audit
Funding Opportunities, User Fee Review, Water System Reserves