Avoiding Payment Delays

TO AVOID DELAYS in your unemployment benefits, be sure to:

Register at www.connectingcolorado.com your first week or go to your local workforce center to register for work-search tools. This is required in
order to receive benefit payments.

  • Return any required paperwork to the UI Program timely.
  • Look for your CAP Card in the mail. It comes in a plain white envelope from Chase bank.
  • Make sure your updated address and telephone number is on file. (more info)
  • Meet your weekly eligibility requirements. (more info)
  • Request payment on your regularly scheduled date. If you request too early or too late, you will be required to reopen your claim.
  • Report all earnings and hours worked, even if it is one dollar or one hour.
  • Be actively searching for full-time employment and tracking your progress. You can use the work-search log.


Tips for CUBLine Online and CUBLine
  • Have your unemployment PIN and social security number handy.
  • Make sure you report your earnings and hours worked even if you have not received wages yet. Round up to the nearest hour or dollar amount.
  • You are asked yes or no questions on both CUBLine Online and CUBLine; be sure to answer these accurately.


computer iconCUBLine Online is a method to request payment online.

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CUBLine is a telephone line you can use for requesting payment and automated FAQs.
(303) 813-2800 (Denver-metro area) | 1-888-550-2800 (outside Denver-metro area)


You can access the following automated menu options when you call CUBLine:

  • Information about your claim or payment–Press 1
  • Address change–Press 2
  • PIN change–Press 3
  • Frequently asked questions–Press 4
  • Request payment–Press 5


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You must register at www.connectingcolorado.com or with a workforce center for worksearch assistance.



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  • UI Benefits Inquiries: 303-318-9000 or 1-800-388-5515 • UI Employer Services Inquiries: 303-318-9100 or 1-800-480-8299
  • Telephone hours: 7:30 a.m. to 4:30 p.m., Monday - Friday
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