Avoiding Payment Delays
TO AVOID DELAYS in your unemployment benefits, be sure to:
Register at www.connectingcolorado.com your first week or go to your local workforce center to register for work-search tools. This is required in
order to receive benefit payments.
- Return any required paperwork to the UI Program timely.
- Look for your CAP Card in the mail. It comes in a plain white envelope from Chase bank.
- Make sure your updated address and telephone number is on file. (more info)
- Meet your weekly eligibility requirements. (more info)
- Request payment on your regularly scheduled date. If you request too early or too late, you will be required to reopen your claim.
- Report all earnings and hours worked, even if it is one dollar or one hour.
- Be actively searching for full-time employment and tracking your progress. You can use the work-search log.
Tips for CUBLine Online and CUBLine
- Have your unemployment PIN and social security number handy.
- Make sure you report your earnings and hours worked even if you have not received wages yet. Round up to the nearest hour or dollar amount.
- You are asked yes or no questions on both CUBLine Online and CUBLine; be sure to answer these accurately.
CUBLine Online is a method to request payment online.
CUBLine is a telephone line you can use for requesting payment and automated FAQs.
(303) 813-2800 (Denver-metro area) | 1-888-550-2800 (outside Denver-metro area)
You can access the following automated menu options when you call CUBLine:
- Information about your claim or payment–Press 1
- Address change–Press 2
- PIN change–Press 3
- Frequently asked questions–Press 4
- Request payment–Press 5