Unemployment Self-Service Resource Guide

Overview
Benefits Estimator
Filing for Unemployment Insurance Benefits Online
Emergency Unemployment Compensation
Processing a Claim
Unemployment Insurance Handbook for Claimants
     Getting Paid
     Work Search
Questions and Answers About Unemployment Insurance Claims and the Appeals Process
Claim Balance and Payment Status
Unemployment Insurance Benefits Forms
Colorado Automated Payment Card Questions
     Colorado Automated Payment Card Balance
     Automated Teller Machines and Chase Bank Locations
     Chase Personal Identification Number
Direct Deposit Questions
Mailing Address or Telephone Number Change

Overview

Publication B-19, Unemployment Insurance Handbook for Claimants (Claimant Handbook), has valuable information about an unemployment insurance (UI) claim. Please read the Claimant Handbook as your first source of information about UI.

There are many methods for obtaining information about a UI claim. On this Web page, you will find information about UI claim self-service resources located on the Colorado Department of Labor and Employment  (CDLE) Web site and on the Colorado Unemployment Benefits Line (CUBLine). By using these resources instead of calling the UI Customer Contact Center (CCC), you can avoid waiting on the telephone for answers to your questions.

Benefits Estimator

Before filing a new UI claim, you may calculate your estimated benefit amount by visiting the Colorado Unemployment Benefits Claim ESTIMATOR  Web page.

Filing for Unemployment Insurance Benefits Online

Initial UI benefits claims can be filed online. Visit the File for Unemployment  Web page to file a claim.

Emergency Unemployment Compensation

Visit the Emergency Unemployment Compensation (EUC)  Web page for information about EUC, including filing instructions.

Processing a Claim

Processing a regular UI claim or an EUC claim application can take from four to six weeks to complete. If you are found to be eligible for either regular UI or EUC, payment will be deposited to the Colorado Automated Payment (CAP) Card for any payable weeks you report to:

- or -

  • CUBLine at 303-813-2800 (Denver-metro area) or 1-888-550-2800 (outside Denver-metro area)

Unemployment Insurance Handbook for Claimants

Important information about a UI claim is available in theClaimant Handbook. Read theClaimant Handbook as your first source of information about UI.

Getting Paid

From theClaimant Handbook Table of Contents, click on Getting Paid for CUBLine Online or CUBLine filing instructions. You are responsible for knowing the dates you must file with CUBLine Online or CUBLine at 303-813-2800 (Denver-metro area) or 1-888-550-2800 (outside Denver-metro area). Use the CUBLine contact log in theClaimant Handbook to keep a record of your visits to CUBLine Online or your calls to CUBLine, including the date and time of your contact and the number of weeks claimed.

Work Search

You must register with a workforce center in Colorado or in the state in which you live in order to collect UI benefits. To register for work online, visit the Connect Colorado  Web site.

To qualify for regular UI or EUC benefits, you must be physically able to work and be available to work immediately if a job is offered. You are required to actively seek work and keep a work-search log (a template is available in theClaimant Handbook ).

Questions and Answers About Unemployment Insurance Claims and the Appeals Process

Visit the Frequently Asked Questions  Web page for information about UI claims and UI Appeals.

Additional detailed information about filing an appeal is available in Publication AS-52, The Appeals Process.

Claim Balance and Payment Status

You may check your claim balance and payment status by calling CUBLine at 303-813-2800 (Denver-metro area) or 1-888-550-2800 (outside Denver-metro area) or by calling the UI CCC menu at 303-318-9000 (Denver-metro area) or 1-800-388-5515 (outside Denver-metro area) and selecting the menu option for claim balance or payment status. By selecting the option for claim and payment status you may get information about the:

  • Last date on which payment was issued.
  • Remaining claim balance.
  • Claim expiration date, also called the benefit-year-ending date.

Unemployment Insurance Benefits Forms

Visit the Forms & Publications  Web page for information about common UI forms.

Colorado Automated Payment Card Questions

UI and EUC benefits are paid via direct deposit or a Visa® debit card known as the CAP Card. The CAP Card is issued by CDLE through its agent Chase Bank (Chase). For answers to questions about your CAP Card, contact Chase Customer Service at 1-866-316-3925 (toll free), visit their Web site at www.chase.com, or visit their cardholder Web site at www.myaccount.chase.com.

The UI CCC cannot answer questions about your CAP Card. Visit the Colorado Automated Payment (CAP) Card  Web page for information about the CAP Card.

Colorado Automated Payment Card Balance

You may check your CAP Card balance by calling Chase Customer Service at 1-866-316-3925 (toll free) or going to their cardholder Web site at www.myaccount.chase.com.

Automated Teller Machines and Chase Bank Locations

You may find the location of automated teller machines or Chase branches nearest you at www.chase.com.

Chase Personal Identification Number

You will select a Chase 4-digit personal identification number (PIN) once you activate your CAP Card. The 4 digit PIN you use for your CAP Card is different from the PIN you use for your UI claim. Visit the Colorado Automated Payment Card  Web page for an explanation of the difference between the UI PIN and Chase PIN.

NOTE: Contact Chase Customer Service at 1-866-316-3925 (toll free) for questions about your Chase PIN. The UI CCC cannot answer questions or resolve problems with your Chase 4-digit PIN.

Visit the Frequently Asked Questions  Web page for more information about the CAP Card.

Direct Deposit Questions

The UI Program offers direct deposit as an alternative payment method to the CAP Card  With the payment of UI benefits by direct deposit, benefits are electronically deposited directly to an existing checking or savings account of your choice. The UI Program automatically deposits benefit payments to your CAP Card unless you request direct deposit as your payment method. After receiving your 4-digit personal identification number from the UI Program, visit the Payment Selection Web page to select direct deposit as your payment method. The Payment Selection Web page is available 24 hours a day, 7 days a week.

Visit the Frequently Asked Questions Web page for information about direct deposit.

Mailing Address or Telephone Number Change

If your mailing address or telephone number changes, you may report the change by calling CUBLine at 303-813-2800 (Denver-metro area) or 1-888-550-2800 (outside Denver-metro area) or by selecting the option for reporting an address or telephone number change from the UI CCC menu at 303-318-9000 (Denver-metro area) or 1-800-388-5515 (outside Denver-metro area). Visit the  Address Change Instructions   Web page for more information.

 

  • UI Benefits Inquiries: 303-318-9000 or 1-800-388-5515 • UI Employer Services Inquiries: 303-318-9100 or 1-800-480-8299
  • Telephone hours: 7:30 a.m. to 4:30 p.m., Monday - Friday
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