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Joint Budget Committee

The Colorado Department of Human Services is presenting to the General Assembly's Joint Budget Committee.

View the Joint Budget Committee Presentation Documents

 

CDHS Cuts Ribbon on Child Welfare Hotline Connection Center

The Colorado Department of Human Services held a ribbon-cutting ceremony at the new hotline connection center in Lamar. 

The center will serve as the hub for the Colorado’s first-ever, toll-free statewide hotline to report suspected child abuse and neglect. The hotline will provide one, easy-to-remember number and is a component of Governor Hickenlooper’s Child Welfare Plan “Keeping Kids Safe and Families Healthy.”

Calls to the hotline will be routed to the appropriate county through the hotline connection center. Callers who are not sure of the county, speak a language other than English or Spanish, or are deaf or hard of hearing will be directed to a hotline connection center representative who will assist them in identifying the appropriate county.

The hotline will always be answered by a real person, 24/7. The hotline launches January 1.

The hotline connection center employs 12 new staff, providing an estimated $1.4 million dollar economic boost to Prowers County.

Call center staff, like all county child welfare call-takers, are certified through the Child Welfare Training Academy.