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SNAP Quality Assurance

Mission

The mission of the Supplemental Nutrition Assistance Program Quality Assurance (SNAP QA) division, within the Colorado Department of Human Services, is to provide accurate and timely data and analysis to Federal, State, and County governments in order to enhance the integrity of the Colorado Food Assistance Program.

 

What do we do?

SNAP QA reviews county case files throughout Colorado to determine if clients receiving food assistance benefits are eligible and receiving the correct amount of benefits.  Each month, SNAP QA reviewers examine a random sample of SNAP cases using Federal review methodology.  If eligibility or payment errors exist, our Quality Assurance team identifies and reports the type and amount of errors to a Federal database, as well as the State of Colorado.  Additionally, each county is notified of any inaccuracies so as to improve their processes and correct individual errors.  The Federal government reviews a random number of the cases SNAP QA has placed in their database to confirm the accuracy of our review process.  Specifically, the Federal government uses SNAP QA reviews to determine whether the State of Colorado’s error rate is:

v  Acceptable compared to the national error rate

v  Too high and needs improvement or

v  Low enough to warrant enhanced funding for the state.