There is a great amount of variation in the use of remote access technology among child welfare caseworkers. This lack of mobility represents a problem for many caseworkers. Funding for the purchase of mobile technologies for caseworkers was approved. The Division of Child Welfare (DCW) with the Colorado Trails Users Group (CTUG) and county leadership have formed a Mobile Technology Work Group to identify a variety of ways to meet the mobile technology needs of caseworkers, including their ability to connect to Trails remotely to enter and retrieve data in the field. This would increase the efficiency of child welfare workers’ timely entry of information regarding children and families receiving child welfare services. An electronic survey went out to counties to assess the technology needs and requests of counties. The committee recommended using an application process for counties to participate in a pilot to test functionality of requested technology before purchasing the majority of devices to ensure connectivity to Trails or a future SACWIS system. This work group will have a recommendation to the CDHS Executive Management Team before the end of August 2013. The pilot should be completed by December 30, 2013.
Child Welfare Mobile Technology Needs Survey Analysis - To help determine the best options for improved technology, a survey was sent out to the county directors and administrators. 67 responses were received representative of 41 counties. The survey responses will be used to assist the newly formed Mobile Technology Task Force in identifying a variety of ways to meet the needs of caseworkers’ technology needs, including but not limited to tablets, laptops, digital pens, wireless internet cards, data plans, smart phones, training, etc. The information containte in this document depicts the results from the survey. This information was presented at the first meeting of the Mobile Technology Task Force where it was discussed in detail. The survey consisted of 13 questions. Each participant indicated their belief regarding the primary technology needs as to whether that particular element was representative of caseworker mobile technology needs. In addition to identifying needs, participants were given the opportunity to follow-up using an open-ended response format. A copy of the survey questions, answers and comments is in Appendix A.