Colorado has many doors through which reports of child abuse and neglect can be filed. Each county has its own published hotline phone number, and many have an additional number for after-hours calls. The Colorado Department of Human Services (CDHS) recognizes that the existence of many different phone numbers can cause confusion for reporters of abuse and neglect. With that in mind, CDHS proposes to hire a consultant to work with both the Department and county human services staff, to design an optimal hotline reporting system for the state.
CDHS has gathered information on a how a variety of state hotline systems operate and formed a Hotline Steering Committee (HSC). The HSC is comprised of community, state, and county representatives, and the first committee meeting was June 14, 2013. Members from the HSC were selected for a sub-group to review applications for a consultant.
Another subcommittee of the HSC will be focused on strategic planning for a public awareness campaign for child welfare. Helping the public understand the child welfare system will improve the likelihood that abuse and neglect are reported appropriately. Increasing awareness on how to identify what child abuse and neglect looks like, how to report suspected abuse, and how child protection and child welfare services can help families, will enhance the safety of children. CDHS will hire a marketing firm to assess the best manner in which to conduct a child abuse and neglect public awareness campaign. This campaign would begin when the anticipated centralized hotline/statewide call center for child abuse and neglect goes live.
Information related to the Hotline Steering Committee will be posted here such as meeting notices, agendas, and membership information. If you have any questions about the HSC, please contact Jomar White.
The next meeting of the Hotline Steering Committee is Friday, August 23, 2013 at 9:00 a.m. The meeting will be held at Savio.
cfs 8:15 p.m.