Complaint Filing Instructions

How to File A Complaint with the Division of Early Care and Learning on any of the following types of facilities: Child Care Centers, Day Treatment Programs, Drop-In Child Care Centers, Family Child Care Homes, School Age Child Care Centers, and Unlicensed Child Care.

1. Call 303-866-3755 Monday through Friday between 8 AM and 5 PM.
   
2. Complaints must be made by a witness or someone that has first-hand knowledge of the abuse.
   
3. It is Division policy not to accept anonymous complaints except for unlicensed provider complaints. Please be prepared to give your name, telephone number and mailing address to the complaint intake person. This information is required for the following reasons:
   

a.     To call you back if the investigator needs more specific information about the complaint,

b.     To call you back if the investigator received contradictory or unclear information during the complaint investigation, and

c.     To call you to let you know the results of the investigation.

4. The Division will keep all information about parents and children in care confidential.

Allegations of Child Abuse or Neglect:

1. Contact the Local Department of Social Services, County Child Protection Services [link to listing]

Allegations of Alcohol or Drug Abuse:

1. Call 303-866-3755 Monday through Friday between 8 AM and 5 PM.
   1. If the provider is currently under the influence of alcohol or drugs and the provider’s ability to care for children is impaired, please follow these steps:
      1.  Contact the police (be sure to get the name of the contact person you speak to)
   2. Contact the Division at 303-866-3755. Please be prepared to give the following information:
      1.  Your name, phone number and mailing address 
      2.  The Licensee’s name, phone number and address
      3.  Where the incident occurred
      4.  Brief description about the incident/circumstances

Allegations of Unlicensed Care:

1. Call 303-866-3755 Monday through Friday between 8 AM and 5 PM.

Complaints About Division of Early Care and Learning Staff:

1. Call 303-866-3755 Monday through Friday between 8 AM and 5 PM; or
2. Write out description of the complaint.
   1. It is Division policy not to accept anonymous complaints. Please include your name, telephone number and mailing address. This information is required for the following reasons:
      1.  To call you back if the investigator needs more specific information about the complaint,
      2.  To call you back if the investigator received contradictory or unclear information during the complaint investigation, and
      3.  To call you to let you know the results of the investigation.
      
3. Mail to:

Colorado Department of Human Services

Division of Early Care and Learning

Attention: Complaint Intake

1575 Sherman Street, 1st Floor

Denver, CO 80203